CONTACT US
First Peoples Disability Network (Australia) Limited
ABN 58 169 154 330
Phone: +61 (2) 9267 4195
Email: [email protected]
Address: PO Box 20048 World Square NSW 2002
Social media:
Connect with us on Twitter @fpdnaus
Follow us on Facebook
Follow us on Instagram
Visit our YouTube channel
Follow us on LinkedIn
ADVOCACY
FPDN is committed to promoting the rights, interests and wellbeing of people with disability.
OTHER ADVOCACY SERVICES
National Disability Advocacy Program (NDAP)
The Australian Government has a National Disability Advocacy Program (NDAP) that provides people with disability with access to effective disability advocacy that promotes, protects and ensures their full and equal enjoyment of all human rights enabling community participation.
The Program offers an advocacy provider search service online.
You can find out more about the service by watching the video about the NDAP the Department has made.
Email: [email protected]
GENERAL INFORMATION:
IDEAS – Information on Disability
and Awareness Services
IDEAS proudly provide a range of high quality information, education and awareness services and products for people with disability, older people, their families, carers, other supporters and the general community.
Phone: 1800 029 904 (toll free)
SMS your question: 0458 296 602
Website: www.ideas.org.au
Ebility Accessible Online Marketplace
eBility connects buyers and sellers of all things disability. From aids, equipment and AT (assistive tech) to accessible vehicles and properties… we can help you find what you need or connect you to interested buyers who want what you already have.
We’ve been around since 1998 and we’re owned by IDEAS.
Website: ebility.com.au
People with Disability Australia (PWDA)
PWDA Individual & Group Advocacy Services are provided by Advocates who stand up for the rights of a person with disability and help sort out their complaint, issue or problem.
Phone: (02) 9370 3100
Toll Free: 1800 422 015
TTY Toll Free: 1800 422 016
Email: [email protected]
Website: www.pwd.org.au
Complaints
First Peoples Disability Network Australia (FPDN) offers a fair, accessible, responsive and efficient process for any stakeholder to provide formal or informal feedback, or to make a complaint related to any part of FPDN operations. All complaints or feedback made to FPDN are strictly confidentail.
Our Complaints and Feedback Management Policy defines the complaints process and how it contributes to the continual improvement processes of FPDN.
Read our Complaints and Feedback Management Policy
How to make a complaint or provide feedback directly to FPDN
Any stakeholder can provide feedback to FPDN through any access point that is available and suits the stakeholder. This can include email, social media, phone, or through the FPDN website.
Complaints can be received directly or through an external process such as an advocate and can be made anonymously. Regardless of how the feedback is received, our Complaints and Feedback Management Policy will apply.
Complaints Officer
Contact person: Lisa Hindman, Corporate Services Manager
Phone: 02 9267 4195
Email: [email protected]
External complaints
FPDN supports the use of external mechanisms in order to receive feedback or complaints from clients. If clients are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania and have a concern about NDIS supports or services, a complaint can be made to the NDIS Commission by:
• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544. • Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
• NDIS services or supports that were not provided in a safe and respectful way
• NDIS services and supports that were not delivered to an appropriate standard
• how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant
For advocacy services, The Australian Government Department of Social Services provide a Disability Advocacy Finder Service which can be accessed through the National Disability Advocacy Finder
The National Disability Insurance Scheme Act 2013 defines an independent advocate, in relation to a person with disability, to mean a person who:
- is independent of the Agency, the Commission and any NDIS providers providing supports or services to the person with disability
- provides independent advocacy for the person with disability, to assist the person with disability to exercise choice and control and to have their voice heard in matters that affect them
- acts at the direction of the person with disability, reflecting the person with disability’s expressed wishes, will, preferences and rights is free of relevant conflicts of interest.
In addition, Aged and Disability Advocacy Australia can be contacted
